Shipping, Returns & Refunds

Shipping Policy

Thank you for visiting and shopping at Bouddi Body. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

• Free Shipping in Australia (exclude remote locations) over $20AUD spend - Discount code FREESHIPAUS
• Free Shipping Worldwide over $35AUD spend

Shipment method	Estimated delivery time	Shipment cost (AUD)	Shipment cost over $20 (AUD)	Shipment cost over $35 (AUD)
Sendle – Sydney, Wollongong, Canberra, Albury	Same or next business day	$6.75	Free	Free
Sendle – Bendigo, Brisbane, Central Coast, Coffs Harbour, Geelong, Melbourne, Newcastle, Northern Rivers, Port Macquarie	1 to 2 business days	$6.75	Free	Free
Sendle - Adelaide	2 to 3 business days	$6.75	Free	Free
Sendle – Gold Coast, Toowoomba	2 to 4 business days	$6.75	Free	Free
Sendle – Darwin	3 to 5 business days	$6.75	Free	Free
Sendle – Bundaberg, Cairns, Hobart, Launceston, Mackay, Maryborough, Rockhampton, Sunshine Coast, Townsville	3 to 7 business days	$6.75	Free	Free
Sendle – Perth	4 to 12 business days	$6.75	Free	Free
PO Box shipping – Aus Parcel Post	2 or more business days	$6.75	Free	Free
Australia Express Shipping	1-2 business days	$10.00	$10.00	$10.00
Remote Australia	Varies	$14.95	$14.95	Free
International Shipping	Varies	$16.95	$16.95	Free

 

Delivery delays can occasionally occur & are sometimes out of our control.

 

Shipment Confirmation, Order Tracking & P.O. Boxes 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We recommend shipping your order to work if you will not be at home as our couriers have ‘authority to leave’ or choosing express shipping so that a signature is required. Our shipping provider Sendle do not deliver to P.O. Boxes. Your shipping address must be a street address and must contain a mobile phone number so the courier can call you if they need for delivery confirmation. 

 

Customs, Duties and Taxes

Bouddi Body is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise their order clearance. Bouddi Body is not liable or responsible for contacting customs officials, or for refunding any orders which are refused by local customs and returned to Bouddi Body. 

 

Damages

Bouddi Body is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We ship outside of Australia – See shipping rates & delivery estimate above.

 

Returns & Refunds Policy

If you're unhappy with your purchase or have ordered the wrong product, and wish to return it please contact us at info@bouddibody.com for a returns number within 14 days of delivery. If a request is placed after 14 days from delivery receipt the purchase will not be eligible for return and refund.  

Your return must be received within 30 days of purchase date. Following receipt of your returned items we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.

For health and safety reasons we do not refund or exchange opened or used products.